Dear users,
In order to protect your consumer rights, we hereby inform you that every time you visit and shop on our official website www.petits.rs, it is assumed that you are familiar with and accept the terms of purchase, which we will present to you in more detail below.
To be able to successfully process your order, you need to provide us with certain information such as your first and last name, address, e-mail, contact phone number. With the help of this data, we will be able to efficiently deliver the desired goods to you and inform you about the status of your order.
All user data is strictly kept, it is only available to employees who need this data to perform their work. We are committed to protecting the privacy of all our users.
The planned delivery date is 5 working days.
Delivery date depends on the time of day you have placed your order, as well as the day of the week. If we are dealing with an area where delivery is only received on certain days of the week, we will promptly inform you of the delivery date after receiving the order. If the order was placed over the weekend (Saturday and Sunday), the delivery is made as if it had been received on the first working day after the weekend. Delivery is not made on Saturdays, Sundays and holidays, which are non-working days.
Courier service (external company that delivers goods for us) brings orders to the delivery address in the period from 8:00 a.m. to 6:00 p.m. every working day. Please ensure that during that period there is a person at the address who can collect the order. For all order amounts over 5000 RSD, delivery is free.
We value your privacy, that’s why we take care of your data extremely carefully. All mediated information is safe, we will not transfer it to a third party under any conditions, which ensures completely safe and secure business and cooperation with us.
To successfully process your order, we need your first and last name, address, e-mail and telephone number. With the help of this data, we will be able to deliver the desired goods, as well as to inform you about the status of the order. We undertake to use your personal data exclusively for the purposes of technical administration of the website, to give you access to special information or for communication with you. We undertake not to sell the data it possesses to third parties, even on the market. The employees of our online store are obliged to respect the confidentiality of your data. We will not hand over your contact information to third parties, unless we are required to do so by law. In addition to the above, we collect, analyze and process data on the products that our visitors search for and buy, as well as on the pages they visit. We use this data to improve the offer and appearance of our pages, and enable you to use it more easily, making your shopping safer and more comfortable.
Our online store uses “cookies” to help you adjust your internet usage to your needs. A cookie is a text file that is placed on your hard drive by a web server. Cookies cannot be used to run a program or deliver a virus to your computer. Cookies are uniquely assigned to you and can only be read by the web server in the domain that sent them to you. One of the basic purposes of cookies is to provide benefits that will save you time.
Intellectual property rights related to the website www.petits.rs has copyright on all content (website name, logo, texts, photos, images, video and audio materials, database, software, programming code). The website is a copyright protected work according to the law on intellectual property. Copying, distributing and using the content on the web site either partially or in whole, in any form, for other purposes (private and commercial) is expressly prohibited. User is prohibited from any other disposal of the site, in whole or in part, without the prior written permission of the copyright owner. Only the use of the website for informational purposes is permitted, according to and in accordance with the Terms of Use. Unauthorized use, copying and any distribution of any part of the website and its content (website name, logo, texts, photos, images, video and audio materials, databases, software, programming code) without the owner’s permission of copyright, is considered copyright infringement and is subject to legal action.
Based on the provisions of Article 55 of the Consumer Protection Law (Official Gazette RS 88/2021), the consumer can file a complaint with the Seller to exercise his rights from Article 51, 53 and 80 of this law, which implies the elimination of non-conformity, if any, due to the incorrectly calculated price and other defects that differ from the specified characteristics of the product. Canceling a purchase is not the same as a complaint. The complaint includes an error or defect that needs to be removed. If there are non-conformities with the purchased product in terms of the provisions of the Law on Consumer Protection, please contact us via the contact form. It is important that you describe the deviation or the resulting error to us precisely.
In the case of a complaint, you can first contact us through the inbox of our social networks or through the contact form to determine whether there really has been a deviation or error. In that case, it is important that you print the following information when contacting us:
This notification is made in accordance with the provisions of Article 13 and Article 27 on Consumer Protection Law (Official Gazette of RS 62/2014, 6/2016 – other law and 44/2018 – other law)
Belgrade CARCASSONNE doo
MB: 21831689 PIB: 113248910
10.09.2024.
